Delivery & Provisioning Policy

Last updated: 21 June 2026

AutomationXpert is a digital software service. There is no physical product, no shipping address, no courier. This policy explains how and when your access is provisioned.

1 · What is delivered

Upon successful payment, you receive:

• Activation of your tenant account in our AX backend
• WhatsApp onboarding from +91 88502 91643 with setup instructions
• Google Drive + Google Sheets connection prompts
• Access to the 7 V1 tools per your plan (Base / Pro / Premium / Founder)
• GST-compliant tax invoice by email within 24 hours

2 · Provisioning timeline

If we fail to set you up within 24 hours, you are entitled to a 100% refund — see Refund Policy.

3 · What you need to provide

To complete provisioning, we will ask you for:

• The WhatsApp number that will be your owner account
• Your business name (for invoicing) and GSTIN if applicable
• Google account email to receive Drive + Sheets connection
• One-tap consent on the Drive permission prompt we send

4 · Service availability

We target 99.5% uptime. Our infrastructure (Supabase + Cloudflare) is in Singapore + global edge; WhatsApp Cloud API delivery is subject to Meta's uptime, outside our control.

5 · Cross-border

The Service is currently intended for businesses operating in India. We do not actively serve non-Indian businesses. International tax and compliance are out of scope.

6 · Failed provisioning

If for any reason we cannot provision your service (e.g., your WhatsApp number is on a Meta blocklist, your Google account refuses our scope request, payment is reversed), we will:

• Reach out within 24 hours via the contact details you provided
• Attempt to resolve the issue with you
• Issue a full refund within 7 working days if resolution is not possible

7 · Contact

WhatsApp +91 88502 91643 or email rohstar@gmail.com.